Do you have your own company and you often have to communicate with your companions or clients for successful business? Then the free call number is what you need.
A hotline with code 800 will help your clients and partners to call you for free. And the prices for 800 (Toll Free) numbers will make every customer happy.
Such communication format is a world standard that appeared in the USA in the
late 60s. In the West, it’s called a toll-free or green number.
Depending on the country, the code may change. For example, in Ukraine it is
0-800, in Russia it is 8-800, and in Thailand it is 1-800.
But the essence is the same – a call to such a phone is free for the caller.
It doesn’t matter if it’s calling from a smartphone or mobile and where it is.
The call is paid for by the person who takes it.
Communication by number 800 is carried out by means of SIP-telephony,
i.e. through the Internet. For analogue networks, there are no such phones.
What gives the use of the number in 800 format:
Statistics show that toll-free numbers receive on average 30-40% more calls
than regular numbers.
This improves the image, as it shows that the company cares about its customers,
eliminating unnecessary costs.
Increases brand loyalty when used as a hotline. Buyer can learn more about the
product, get information support after purchasing the product. And do not worry
that for every minute of the conversation money is written off.
Some customers are repelled by the fact that the site has a number of another
region. For example, a potential buyer may have the impression that the store
only works in a particular city.
Seeing a national number, the customer understands that the company operates
throughout the country.
Number 800 is usually a multi- channel number. If it is dialed simultaneously
by 5 customers, four of them will not hear a short beep. Calls will come to
different phones, and all calls will be handled by the operators.
The only drawback is that you have to pay for the connection.
More and more companies are now using 800 format phones, and consumers
are gradually getting used to them.
In any case, additionally place a notice in large print that the call is free.
How to connect
There are two options. The first is to address to the operator, which provides
such service (like a Hottelecom).
Sign the contract, pay for the setup and pay the bills regularly.
All like when you connect a corporate phone.
In this case, the client calls to number 800, and the call is redirected to the
existing number of the company, which you specify.
The disadvantage is that if there is a problem with your phone,
the company will lose the calls.
You’ll have to contact the operator to replace it with another working number.
Most operators request an amount 5-10 times higher than the monthly fee for
the number activation. This is done in order to “sift out” customers who may refuse the service
in a couple of months and thus reduce the possibility of disconnection.
The reason for this approach is that the number of 800 numbers is limited to the
number range, and the operators value them.
Receiving not just a “handset” with the number 800, but access to a full virtual PBX,
you can configure the reception of calls to the needs of a particular business.
This is an opportunity to increase customer loyalty through a personalized approach.
- set up a multi-level voice menu that will redirect customers to the right departments;
- record music, audio recordings that will be played instead of standard beeps,
or use professional recordings that are ready to be played – see the full list in this article;
- set up an answering machine outside working hours or when all operators are busy.
Who are the 800 numbers for?
You could say that all companies that have ambitions for growth.
Of course, for a bakery booth that sells baked goods in the same district, the cost of toll free rooms is not necessary. Let’s list the types of businesses for which their availability is important:
- Companies that operate across the country or have several branches in different regions;
- online voting or customer support services – for example, technical support, calling an insurance agent, medicine, a hotline for buyers of goods or accepting complaints and suggestions;
- nationwide information and reference services or market research, etc.
- Some large companies use 800 numbers for more economical communication between branches from different areas. This way, regional representatives can call the head office free of charge.
In short, toll-free numbers are an opportunity to increase customer loyalty and turn them into loyal customers. This is why they are a kind of bait for the audience. When you choose a provider with good conditions, the cost of them pay off several times and become an investment in business growth.
Toll free number restrictions
In general, there are no restrictions on the use of 800 (toll-free) number: there are certain nuances that must be taken into account when purchasing such a virtual number. Through the use of modern equipment and technology, such companies immediately provide protection against external attacks on the number.
In particular, the number 800 can receive pointless calls as part of a DDoS-attack, designed to increase the cost of a particular company. At DDoS-attack the telephone line is overloaded, because of what real clients simply cannot get on the phone, but the bills for service of free number by results of month will come colossal. For prevention of DDoS-attacks it is necessary to approach competently to the organization of protection of this telephone line by means of corresponding technologies. Or to do it easier – use the services of companies that immediately provide protection means.
Otherwise, the order of toll-free service is really beneficial, especially for large firms. Since its availability allows you to increase conversion rates and increase the confidence of potential customers (since the company decided to organize a toll-free telephone line for subscribers – it is really serious). Certainly, such service brings special benefit to large enterprises, but also owners of average and small business should think about its use.
Buying Number 800 (Toll Free) means taking the first step towards the successful conduct of effective communications in both large and small businesses. In this way, the customer will always see your company taking care of him. This will certainly not only enhance your company’s image, but also contribute to your income.