Contracts form an integral part in the life of any business. What this essentially means is that in a business’ life, you’ll be forced to review and append your signature in one of these contracts be it a lease agreement or a managed IT service contract. In any of the cases, due diligence needs to be observed so as to be able to create a contract that doesn’t short-change you at the end.
This article will limit us to some of the important facts one needs to understand before signing a managed IT service contract. Unlike other business engagements these managed IT service contracts are usually very sensitive in nature. You need to understand that you’ll be entrusting these providers with most of you best kept secret business information hence the need to be extra keen lest you end up being defrauded.
Prior to signing any contracts, you need to ensure that you’ve done a proper background check on the potential provider to help eliminate any chances of being swindled. This is where providers such as IT Services Utah have made major strides ahead of their competitions. They have great experience in the field and are ready to offer you all the assistance you need before contracting them. Here are a few things you need to keep in mind when reviewing a managed IT service contract.
The extent of support and other solutions you should expect from the company
Before signing anything, make sure that you have a complete list of all the services and support you can expect the provider to offer. You need to clearly know what kinds of services you should expect and to what extent, what types of hardware and software solutions to expect and ultimately all the responsibilities bestowed on the IT service company. It is vital that you remain objective and make sure that no unnecessary support service is included in the list as you might end up being billed for the same.
Define your limitations and expectations
In most of these managed IT service contracts, there is clause which normally attempts to define exclusions and limitations. Prior to signing any contracts, you need to make sure that these clauses are clearly defined. For example, the limitation clause attempts to restrict some of the provider’s responsibilities in a different situations.
Have a clear understanding of both the response and resolution times
Have your IT service provider clearly list down their appropriate response and resolution times so that you can hold them responsible in case they fail to meet the same. Ideally, response time can be described as the time taken by your provider to do an investigation of an abrupt issue that has occurred. On the other hand, resolution time refers to minutes taken to resolve the problem. As for the response time, it should be clearly defined.
The same however, cannot be said about resolution time because this normally depends on the magnitude of the problem. With that said, you need at least some assurance that the outsourced service providers will do everything within their powers to have the issue resolved as quickly as possible. You can have different resolutions times for different issues clearly defined in the contract prior to having it signed. This will at least give you some guidance to follow in a real life situation.